Privacy Policy

Welcome to Flow (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.By using our website or providing your personal data, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect

1. 
   We may collect the following types of information from you:a. Personal Information:
   Name
2. Email address
3. Phone number
4. Shipping and billing address

1. b. Transactional Information:
   Order history
2. Payment details (handled securely through trusted third-party payment gateways)

1. c. Technical Information:
   IP address
2. Browser type and device information
3. Usage data (pages visited, time spent, and referring sources)

2. How We Use Your Information

1. We use your information to:
   Process and deliver your orders efficiently
2. Communicate with you about purchases, promotions, or updates
3. Improve our website, products, and customer experience
4. Prevent fraudulent transactions and ensure data security
5. Comply with legal obligations

3. Protection of Your Information

Your privacy and data security are our top priorities. We use industry-standard encryption and secure servers to protect your personal and payment information from unauthorized access, alteration, or disclosure.However, please note that no online transmission is 100% secure. While we strive to protect your information, Flow BD cannot guarantee absolute security.
4. Sharing of Information

1. We do not sell, rent, or trade your personal data. We may share your information only with:
   Trusted service providers (e.g., delivery partners, payment processors) who help us operate our business
2. Legal authorities if required by law or to protect our rights

All third-party partners are required to keep your data confidential and use it solely for providing services to Flow BD.
5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us analyze site traffic, remember your preferences, and provide personalized recommendations. You can choose to disable cookies in your browser settings, though some parts of the website may not function properly as a result.
6. Your Rights

1. You have the right to:
   Access the personal information we hold about you
2. Request correction of inaccurate data
3. Request deletion of your personal data (subject to legal or transactional requirements)
4. Opt-out of promotional emails or SMS at any time

To exercise these rights, please contact us at gowithflowbd@gmail.com.
7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Updates to This Policy

Flow BD reserves the right to update or revise this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date. Continued use of our website signifies your acceptance of any changes.
9. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please reach out to us:📞 +880 1601-237500 📧 gowithflowbd@gmail.com
📍 Dhaka, Bangladesh