๐ Return & Exchange Policy
โฐ Time Limit
๐ฆ No return request will be accepted after the parcel has been successfully marked as Delivered by the delivery agent.
๐ Returns are accepted only before the delivery is completed. If a customer wishes to return the parcel, it must be returned directly to the delivery agent/rider at the time of delivery, and the applicable delivery charge must be paid by the customer:
Inside Dhaka: เงณ65
Dhaka Sub-Areas: เงณ85
Outside Dhaka: เงณ120
โ Once the customer has accepted the parcel and the delivery agent/rider has left, no return request will be accepted.
๐ Customers must check the product in front of the delivery agent/rider at the time of delivery, where product checking is permitted by the courier.
๐ Exchange requests must be made within 3 days (maximum 72 hours) of receiving the product. The 72-hour period starts from the exact time the parcel is successfully marked as delivered.
๐ซ Requests made after this period will not be accepted under any circumstances.
๐ฐ Exchange Value
๐น Products can be exchanged only for items of equal or higher value.
โ No cash refund will be issued if the customer chooses a lower-priced product.
๐ณ Additional Payment
๐ต If the exchanged product costs more than the original product, the customer must pay the price difference.
๐ฆ Product Condition
โ Products must be unused, unworn, unwashed, unaltered, in their original packaging, and accompanied by proof of purchase.
โ Damaged, used, altered, or incomplete products will not be accepted for return or exchange.
๐ Shipping Costs
๐ฎ Return or exchange shipping costs are the responsibility of the customer, except when the issue is caused by a defective or incorrect item sent by Flow.
โ ๏ธ Flow is not responsible for any loss or damage occurring during return transit where the loss or damage is outside Flowโs control.
๐ Refund/Exchange Value Deduction
โ ๏ธ If an eligible returned product or its packaging is damaged, 20%โ30% may be deducted from the applicable exchange or return value, depending on its condition.
๐ซ Non-Returnable Items
โ No cash refunds will be provided for any product.
๐ Personalized, customized, or visibly used products are strictly non-returnable and non-exchangeable.
โ ๏ธ Defective or Incorrect Products
๐ธ Any defective or incorrect product must be reported immediately, with a clear and complete unboxing video or photographic evidence.
๐ซ Claims submitted without proper visual evidence may not be accepted.
๐ข Important Reminder
๐ฆ Please inspect your product immediately upon delivery.
๐ฅ We strongly recommend recording a full, uninterrupted unboxing video as proof.
โ ๏ธ Claims regarding damaged, defective, missing, or incorrect products must be supported by appropriate evidence.
โธป
โ Order Cancellation Policy
โณ Eligibility for Cancellation
โ Orders can only be canceled before they are processed or shipped.
๐ซ Once an order status changes to Processed or Shipped, cancellation requests will not be accepted.
๐ How to Cancel
Contact our customer support team immediately:
๐ฑ Phone: +880 01605273217
๐ฌ WhatsApp: +880 1601-237500
๐ง Email: gowithflowbd@gmail.com
๐งพ Please provide your order number, name, and contact information so that we can process your request as quickly as possible.
๐ After Processing or Shipping
โ Orders that have already been processed or dispatched cannot be canceled.
๐ In such cases, customers may follow the applicable Return & Exchange Policy.
โ ๏ธ Important Note
โฑ๏ธ Delayed communication may result in the order being processed before the cancellation request can be confirmed.
๐ Flow reserves the right to reject cancellation requests that do not comply with these terms.
โธป
๐ Delivery Time
๐ฆ Estimated delivery time after the parcel has been picked up by the courier:
๐๏ธ Inside Dhaka: 24โ72 hours
๐ Outside Dhaka: 2โ7 days
๐ Please note: Delivery times depend on the courier service. In exceptional circumstances, there may be slight delays beyond the estimated delivery period.
โฐ Time Limit
๐ฆ No return request will be accepted after the parcel has been successfully marked as Delivered by the delivery agent.
๐ Returns are accepted only before the delivery is completed. If a customer wishes to return the parcel, it must be returned directly to the delivery agent/rider at the time of delivery, and the applicable delivery charge must be paid by the customer:
Inside Dhaka: เงณ65
Dhaka Sub-Areas: เงณ85
Outside Dhaka: เงณ120
โ Once the customer has accepted the parcel and the delivery agent/rider has left, no return request will be accepted.
๐ Customers must check the product in front of the delivery agent/rider at the time of delivery, where product checking is permitted by the courier.
๐ Exchange requests must be made within 3 days (maximum 72 hours) of receiving the product. The 72-hour period starts from the exact time the parcel is successfully marked as delivered.
๐ซ Requests made after this period will not be accepted under any circumstances.
๐ฐ Exchange Value
๐น Products can be exchanged only for items of equal or higher value.
โ No cash refund will be issued if the customer chooses a lower-priced product.
๐ณ Additional Payment
๐ต If the exchanged product costs more than the original product, the customer must pay the price difference.
๐ฆ Product Condition
โ Products must be unused, unworn, unwashed, unaltered, in their original packaging, and accompanied by proof of purchase.
โ Damaged, used, altered, or incomplete products will not be accepted for return or exchange.
๐ Shipping Costs
๐ฎ Return or exchange shipping costs are the responsibility of the customer, except when the issue is caused by a defective or incorrect item sent by Flow.
โ ๏ธ Flow is not responsible for any loss or damage occurring during return transit where the loss or damage is outside Flowโs control.
๐ Refund/Exchange Value Deduction
โ ๏ธ If an eligible returned product or its packaging is damaged, 20%โ30% may be deducted from the applicable exchange or return value, depending on its condition.
๐ซ Non-Returnable Items
โ No cash refunds will be provided for any product.
๐ Personalized, customized, or visibly used products are strictly non-returnable and non-exchangeable.
โ ๏ธ Defective or Incorrect Products
๐ธ Any defective or incorrect product must be reported immediately, with a clear and complete unboxing video or photographic evidence.
๐ซ Claims submitted without proper visual evidence may not be accepted.
๐ข Important Reminder
๐ฆ Please inspect your product immediately upon delivery.
๐ฅ We strongly recommend recording a full, uninterrupted unboxing video as proof.
โ ๏ธ Claims regarding damaged, defective, missing, or incorrect products must be supported by appropriate evidence.
โธป
โ Order Cancellation Policy
โณ Eligibility for Cancellation
โ Orders can only be canceled before they are processed or shipped.
๐ซ Once an order status changes to Processed or Shipped, cancellation requests will not be accepted.
๐ How to Cancel
Contact our customer support team immediately:
๐ฑ Phone: +880 01605273217
๐ฌ WhatsApp: +880 1601-237500
๐ง Email: gowithflowbd@gmail.com
๐งพ Please provide your order number, name, and contact information so that we can process your request as quickly as possible.
๐ After Processing or Shipping
โ Orders that have already been processed or dispatched cannot be canceled.
๐ In such cases, customers may follow the applicable Return & Exchange Policy.
โ ๏ธ Important Note
โฑ๏ธ Delayed communication may result in the order being processed before the cancellation request can be confirmed.
๐ Flow reserves the right to reject cancellation requests that do not comply with these terms.
โธป
๐ Delivery Time
๐ฆ Estimated delivery time after the parcel has been picked up by the courier:
๐๏ธ Inside Dhaka: 24โ72 hours
๐ Outside Dhaka: 2โ7 days
๐ Please note: Delivery times depend on the courier service. In exceptional circumstances, there may be slight delays beyond the estimated delivery period.